Support

If Simplifier is not working as expected, email [email protected].

Before Contacting Support

  • Confirm you are using Gmail Web or Outlook Web on the current stable Google Chrome release. Open chrome://settings/help to check for an update.
  • Open chrome://extensions, confirm Simplifier is enabled, and note its version.
  • Open Simplifier settings and refresh your subscription status.
  • Try closing and reopening the current email thread.
  • Include the Simplifier version, Chrome version, Gmail or Outlook Web surface, steps to reproduce the issue, and the exact error message after redacting email addresses, tokens, message content, and other sensitive values. Redact screenshots before attaching them.

Email Content

Please do not send passwords, verification codes, raw email thread HTML, unredacted email content, or attachments from your inbox. If a diagnostic fixture is necessary, support will explain how to create a minimized, redacted example.

Account Help

Use the Account tab to sign in and open the billing portal. If that fails, email support from the same address you used for Simplifier. Stripe handles card details; never email us a full card number or security code.

FAQ

Does Simplifier work in the Outlook desktop app?

Not yet. Simplifier currently runs as a Chrome extension overlay on Gmail Web and Outlook Web. A native Outlook add-in is on the roadmap.

Can I share my Pro license across devices?

Pro allows up to 10 registered devices on the same account. If you replace a device and reach the limit, contact support for help.

How do I cancel my subscription?

Open the Account page and click Manage subscription. That opens the Stripe Customer Portal where you can cancel or change plans.

Privacy, Security, and Legal Requests

Use [email protected] for privacy requests, suspected security issues, and legal questions. For a security report, describe the issue without including credentials or private email content.