Terms of Service

Effective date: July 17, 2026

Last updated: July 17, 2026

These Terms of Service ("Terms") are a binding agreement between Vice Robotics LLC, a Florida limited liability company ("Vice Robotics," "we," "us," or "our") and you ("you" or "User"). They govern your access to and use of the released Simplifier Chrome extension, the website at emailsimplifier.app, and any related software, content, or services we offer (collectively, the "Service").

By installing, accessing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Eligibility

You may use the Service only if you are at least 18 years old (or the age of majority in your jurisdiction) and capable of forming a binding contract. By using the Service, you represent that you meet these requirements.

The Service is not directed to children under 13 and is not intended for users under 16 in the EEA or UK.

2. Your account

To access certain features, you must sign in with your email through our authentication provider. You are responsible for:

Maintaining the security of the email account you use to sign in.
All activity that occurs under your account.
Notifying us promptly at [email protected] if you suspect unauthorized access.

You may not share your account with anyone else. If you exceed your plan's device limit, additional devices may be denied access; contact Support if you replace a device and need help restoring access.

3. License to use the Service

Simplifier is a mixed-license codebase. The source code in packages/core, packages/browser-runtime, and packages/ui (the "Source-Available Software") is licensed separately under the PolyForm Shield License 1.0.0. Your rights to use, study, modify, and distribute that software are governed by that license, not by this Section 3. These Terms govern the hosted service, compiled products, and proprietary components distributed or operated by Vice Robotics.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use the Service for your personal or internal business purposes.

Except for rights granted under the PolyForm Shield License, you may not:

Copy, modify, distribute, sell, lease, rent, or sublicense proprietary components of the Service.
Reverse engineer, decompile, or disassemble proprietary components of the Service except to the extent applicable law expressly permits.
Remove or alter any proprietary notices.
Use the Service to build a competing product or to train machine-learning models without our prior written consent.
Use the Service in violation of our Acceptable Use Policy.

All rights not expressly granted are reserved by Vice Robotics LLC.

4. How Simplifier works

Simplifier reads the email thread you are currently viewing in supported webmail or email clients (currently Gmail Web and Outlook Web on Google Chrome, with additional surfaces planned) and renders a cleaner version of it in an overlay on the same page. Email content is processed locally on your device and is not transmitted to Vice Robotics servers. See our Privacy Policy for full details.

You are responsible for using the Service only with email accounts and content that you are authorized to access. Using Simplifier in violation of any third-party agreement, including the terms of your email provider or employer's IT policies, is your responsibility.

5. Subscriptions and payment

5.1 Plans

The Service may be offered as a Free plan and one or more paid plans (collectively, "Pro"). Plan features, including device limits and supported surfaces, are described on our website and may change from time to time.

5.2 Billing

Paid subscriptions are billed in advance on a recurring basis (monthly or annual, as selected) through Stripe, Inc. By providing payment information, you authorize us and Stripe to charge the applicable fees, plus any applicable taxes, to your selected payment method on each renewal date until you cancel.

5.3 Renewal

Subscriptions automatically renew at the end of each billing period at the then-current rate unless you cancel before the renewal date. You can manage and cancel your subscription at any time through the Stripe Customer Portal accessible from the Account page.

5.4 Price changes

We may change subscription prices for new billing periods. We will provide at least 30 days' notice by email before any price change takes effect. If you do not agree to a price change, you may cancel before the next renewal.

5.5 Refunds

All fees are non-refundable except where required by applicable law. If you cancel a paid subscription, you will retain access to Pro features through the end of your current billing period and will not be charged again. We do not provide partial refunds for unused portions of a billing period.

If you live in a jurisdiction with mandatory withdrawal or cooling-off rights (for example, EU/UK consumers), you may have additional rights to cancel and receive a refund. To exercise such rights, email [email protected] within the applicable statutory period.

5.6 Taxes

Listed prices are exclusive of taxes unless otherwise stated. You are responsible for all applicable taxes, levies, or duties imposed by taxing authorities.

5.7 Free trials

If we offer a free trial, you will be charged the applicable subscription fee at the end of the trial period unless you cancel before then. Trial terms will be disclosed at the time of sign-up.

6. Availability and changes

We may change the Service from time to time as we improve parsing accuracy, accessibility, browser compatibility, and supported email clients. Some features may be labeled as beta, preview, or coming soon, and we may modify or discontinue them at any time without liability.

The Service is provided to you over the internet. We do not guarantee uninterrupted or error-free operation. We may suspend the Service for maintenance, security, or operational reasons.

7. User content and feedback

The Service does not store user content on our servers. However, if you choose to send us screenshots, redacted email fixtures, or other materials for support or product-improvement purposes, you grant Vice Robotics a worldwide, royalty-free, non-exclusive license to use those materials solely for the purpose of providing and improving the Service.

If you provide feedback, suggestions, or ideas about the Service ("Feedback"), you grant Vice Robotics a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use the Feedback for any purpose, without compensation or attribution to you.

8. Third-party services

The Service relies on third-party services including Stripe (payments), WorkOS (authentication), and Cloudflare (hosting). Your use of those third-party services is subject to their own terms and privacy policies. We are not responsible for third-party services.

9. Intellectual property

Vice Robotics LLC owns the Service, designs, content, trademarks, and proprietary source code, subject to third-party rights and the separate PolyForm Shield license identified in Section 3. "Simplifier" and the Simplifier logo are trademarks of Vice Robotics LLC.

The Source-Available Software and third-party components included in the Service are governed by their respective licenses, which remain controlling.

10. Copyright complaints

If you believe content available through the Service infringes your copyright, please follow the procedure in our Copyright Complaints Policy.

11. Termination

11.1 By you

You may stop using the Service and uninstall the extension at any time. You can cancel a paid subscription through the Stripe Customer Portal.

11.2 By us

We may suspend or terminate your access to the Service, in whole or in part, at any time and for any reason, including if we reasonably believe you have violated these Terms or the Acceptable Use Policy, or if we are required to do so by law. Where practical, we will provide advance notice.

11.3 Effect of termination

On termination, the licenses granted to you under these Terms end immediately. Sections that by their nature should survive termination — including the feedback license, intellectual-property provisions, disclaimers, limitation of liability, governing-law and dispute provisions, and general terms — will survive.

12. Export, sanctions, and government use

You may not use the Service in violation of U.S. export-control or sanctions laws. You represent that you are not located in, ordinarily resident in, or a national of any country or region subject to comprehensive U.S. sanctions, and that you are not on any U.S. or other applicable government list of restricted parties.

If you are a U.S. government end user, the Service is "commercial computer software" and "commercial computer software documentation" as defined in FAR 12.212 and DFARS 227.7202.

13. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS, AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VICE ROBOTICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT: (a) THE SERVICE WILL MEET YOUR REQUIREMENTS; (b) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (c) DEFECTS WILL BE CORRECTED; OR (d) THE PARSING OR RENDERED OUTPUT WILL BE ACCURATE OR COMPLETE FOR ANY GIVEN EMAIL THREAD.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THESE DISCLAIMERS MAY NOT APPLY TO YOU. IN THAT CASE, ANY IMPLIED WARRANTIES THAT CANNOT BE DISCLAIMED ARE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

(a) IN NO EVENT WILL VICE ROBOTICS LLC, ITS MEMBERS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

(b) THE LIMITATIONS IN THIS SECTION APPLY TO ALL CLAIMS, WHETHER BASED IN CONTRACT, TORT, STATUTE, OR ANY OTHER THEORY.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE MAY NOT APPLY TO YOU IN FULL. NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED BY APPLICABLE LAW.

15. Governing law and disputes

Applicable federal law and the law of the state where Vice Robotics has its principal place of business govern these Terms, without regard to conflict-of-laws rules. Before filing a claim, you and Vice Robotics should try in good faith to resolve the issue informally by emailing [email protected]. A dispute may be brought in any court with lawful jurisdiction. Nothing in these Terms waives non-waivable consumer rights or a forum available under applicable law.

16. General

Entire agreement. These Terms, together with the Privacy Policy, Acceptable Use Policy, Cookie Policy, and Copyright Complaints Policy, are the entire agreement between you and Vice Robotics regarding the Service and supersede any prior agreements.

Changes. We may update these Terms from time to time. If we make material changes, we will provide notice by email or through the Service at least 14 days before the change takes effect. Continued use after the effective date constitutes acceptance. If you do not agree, you must stop using the Service.

Severability. If any provision of these Terms is held unenforceable, the remaining provisions will remain in effect.

No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Force majeure. We are not liable for any failure or delay caused by events outside our reasonable control.

Notices. We may give notice by posting on the Service or by emailing the address associated with your account. You must give notice to [email protected].

Headings. Section headings are for convenience only and do not affect interpretation.

17. Contact

Vice Robotics LLC

Email: [email protected]

Cookie Policy

Effective date: July 17, 2026

Last updated: July 17, 2026

This Cookie Policy explains how Vice Robotics LLC ("Vice Robotics," "we") uses cookies and similar technologies on the Simplifier website at emailsimplifier.app and any related web surfaces (the "Site").

It is part of, and incorporated into, our Privacy Policy.

1. What are cookies?

Cookies are small text files stored on your device by your browser when you visit a website. Similar technologies include local storage, session storage, and pixel tags. We refer to all of these collectively as "cookies" in this policy.

Cookies can be:

First-party — set by the website you are visiting (emailsimplifier.app).
Third-party — set by another domain when its content is included on the page (for example, Cloudflare's CDN or WorkOS's authentication flow).

They can also be:

Session cookies — deleted when you close your browser.
Persistent cookies — remain until they expire or you delete them.

2. Why we use cookies

We use a small number of cookies for purposes that are strictly necessary to operate the Site and Service. We do not use cookies for advertising, do not sell information collected through cookies, and do not allow cross-site tracking for marketing.

Specifically, we use cookies to:

Keep you signed in to your Simplifier account when you visit the Account page.
Protect the Site against bots and abuse (Cloudflare).
Remember basic preferences such as theme or font selection (where applicable).

3. Cookies and browser storage used

The Simplifier site does not intentionally set advertising or analytics cookies. Depending on the security or sign-in flow you use, Cloudflare or WorkOS may set strictly necessary cookies under their own configurations. The site code currently uses the following first-party browser storage:

Name	Type	Set by	Purpose	Duration
Cloudflare security cookies, such as `__cf_bm` or `cf_clearance`, when enabled or challenged	Strictly necessary	Cloudflare	Bot management, abuse prevention, and recording a completed security challenge.	As configured by Cloudflare; see Cloudflare's cookie disclosure
WorkOS hosted sign-in cookies, when used	Strictly necessary	WorkOS AuthKit	Runs the hosted authentication flow and maintains its session.	As configured by WorkOS and the browser session
Local storage: `simplifier.theme` and `simplifier.accent`	Functional	First-party (Simplifier)	Remembers the selected site theme and accent color.	Until changed or cleared
Local storage: `simplifierExtensionId`	Strictly necessary	First-party (Simplifier)	Completes extension account handoff and associates the selected device.	Until sign-out or cleared
Session storage: authentication token, transaction, client, extension-ID, handoff, and Office request keys	Strictly necessary	First-party (Simplifier)	Completes sign-in, checkout, extension handoff, and Outlook authorization.	Removed when the flow completes or you sign out; otherwise when the tab session ends

The Simplifier browser extension itself stores preferences in extension storage on your device. Extension storage is not a cookie and is not transmitted to Vice Robotics servers.

4. What we do not use

We do not currently use:

Advertising or marketing cookies.
Third-party analytics cookies that track you across sites (no Google Analytics, no Facebook Pixel, no Mixpanel, etc.).
Re-targeting or cross-site tracking technologies.
Social-media tracking plugins.

If we add any of these in the future, we will update this policy and obtain consent where required by law.

5. Your choices

5.1 Browser controls

You can control cookies through your browser settings: block all cookies, block third-party cookies only, or delete cookies on exit. Most browsers also support private/incognito modes that delete cookies when the window closes.

Instructions for popular browsers:

Blocking strictly necessary cookies may prevent the Site from functioning properly (for example, you may not be able to stay signed in).

5.2 Do Not Track and Global Privacy Control

We do not currently respond to "Do Not Track" browser signals because there is no industry-standard interpretation, and we do not perform cross-site advertising tracking in any case. We respect Global Privacy Control (GPC) signals where applicable as an indication of an opt-out request under California law.

5.3 EU/UK consent

If we expand cookie usage to include non-essential cookies, EU/EEA and UK visitors will see a consent banner offering granular choices. Until then, we operate on a strictly-necessary basis that does not require opt-in consent under ePrivacy rules.

6. Changes to this policy

We may update this Cookie Policy from time to time to reflect changes in technology or our practices. We will update the "Last updated" date at the top.

7. Contact

For questions about this Cookie Policy, email [email protected].

Vice Robotics LLC

Acceptable Use Policy

Effective date: July 17, 2026

Last updated: July 17, 2026

This Acceptable Use Policy ("AUP") governs your use of the released Simplifier Chrome extension, website, and related services (collectively, the "Service") provided by Vice Robotics LLC ("Vice Robotics," "we"). It is incorporated into our Terms of Service. Capitalized terms have the meaning given in the Terms of Service.

By using the Service, you agree not to engage in any of the conduct listed below. Violations may result in suspension or termination of your account, removal of access, and, where appropriate, referral to law-enforcement or regulatory authorities.

1. Authorized use of email content

You may use Simplifier only with email accounts and email content that you are authorized to access. You are responsible for ensuring your use of Simplifier complies with:

The terms of service of your email provider (e.g., Google, Microsoft).
Any acceptable-use or IT policies imposed by your employer or organization.
Any applicable laws regulating access to electronic communications, including the U.S. Stored Communications Act (18 U.S.C. § 2701), the Computer Fraud and Abuse Act, and equivalent laws in your jurisdiction.

You may not use Simplifier to access or process email content belonging to anyone else without their consent.

2. Prohibited conduct

You may not, and may not assist or permit any third party to:

2.1 Misuse of the Service

Use the Service in violation of any law, regulation, court order, or third-party right.
Access or attempt to access any part of the Service or our systems other than as intended (for example, by probing or testing for vulnerabilities without our written authorization).
Circumvent or attempt to circumvent device limits, usage limits, security mechanisms, or licensing checks.
Share your account credentials, or use someone else's account.
Use the Service to harm minors in any way.

2.2 Reverse engineering, derivative use

This section applies to proprietary components of the Service. It does not limit rights granted for the Source-Available Software under the PolyForm Shield License 1.0.0.

Reverse engineer, decompile, disassemble, or attempt to extract source code or trade secrets from proprietary components of the Service, except to the extent applicable law expressly permits despite this prohibition.
Modify, adapt, translate, or create derivative works of proprietary components.
Use the Service or its output to train, fine-tune, or develop any machine-learning model, large language model, or competing product without our prior written consent.

2.3 Scraping and abuse

Use any automated means (bots, scripts, crawlers, scrapers) to access the Service except as expressly permitted.
Generate excessive load on our backend, the websites of supported email providers, or any third-party systems through your use of the Service.
Use the Service to scrape, harvest, or collect data from email providers' systems in a manner that violates their terms.

2.4 Security and integrity

Introduce malware, viruses, worms, trojans, or any other harmful code into the Service or any user's device through the Service.
Probe, scan, or test the vulnerability of the Service or any related system without our prior written authorization (responsible-disclosure inquiries are welcome — see Section 4).
Interfere with, disrupt, or impair the integrity, performance, or availability of the Service, including by denial-of-service attacks.
Forge headers, manipulate identifiers, or otherwise impersonate any person or entity.

2.5 Illegal or harmful content

Use the Service to transmit, store, or process content that is illegal, infringing, defamatory, obscene, harassing, threatening, or that violates the rights of any third party.
Use the Service to send spam, phishing, or other unsolicited communications.
Use the Service in connection with the production, marketing, or distribution of any unlawful goods or services.

2.6 Commercial restrictions

Rights and restrictions for the Source-Available Software are governed by the PolyForm Shield License 1.0.0. The restrictions below apply to the hosted Service and proprietary components.

Sell, rent, lease, sublicense, distribute, or otherwise transfer access to the Service to third parties without our prior written consent.
Use the Service to build, support, or operate a competing product or service.
Use the Service to provide outsourced or managed services to third parties without an agreement with us authorizing such use.

3. Enforcement

We may, at our sole discretion, take any of the following actions in response to actual or suspected violations of this AUP:

Issue a warning.
Suspend or restrict access to specific features.
Suspend or terminate your account.
Cancel a paid subscription without refund.
Remove or disable access to violating content.
Report violations to law-enforcement or regulatory authorities.
Pursue any other remedy available at law or in equity.

We are not obligated to monitor user activity, but we reserve the right to investigate suspected violations and to take any action we consider necessary or appropriate.

4. Reporting violations and responsible disclosure

To report a suspected violation of this AUP or a security vulnerability, email [email protected] with as much detail as possible, including:

A clear description of the issue.
Steps to reproduce, if applicable.
The impact you believe it has.
Your contact information so we can follow up.

We appreciate good-faith security research. If you act in good faith, give us a reasonable opportunity to address the issue before public disclosure, do not violate any other provision of this AUP, and do not access data beyond what is needed to demonstrate the vulnerability, we will not pursue legal action against you for the research.

5. Changes

We may update this AUP from time to time. Material changes will be communicated through the Service or by email. Continued use after the effective date constitutes acceptance.

6. Contact

Vice Robotics LLC

Email: [email protected]

Copyright Complaints Policy

Effective date: July 17, 2026

Last updated: July 17, 2026

Vice Robotics LLC ("Vice Robotics," "we") respects the intellectual property rights of others and expects users of the Simplifier extension and website (collectively, the "Service") to do the same. This policy explains how to report claimed copyright infringement involving material controlled by Vice Robotics.

1. Reporting claimed infringement

If you are the copyright owner (or an authorized agent) and believe that material accessible through the Service infringes your copyright, please send a written notice to our copyright contact (see Section 3). Please include all of the following:

Identification of the copyrighted work claimed to have been infringed (or, if multiple works are covered by a single notification, a representative list).
Identification of the material that is claimed to be infringing or to be the subject of infringing activity, with information reasonably sufficient to permit us to locate the material (for example, a URL).
Your contact information: name and email address, plus a mailing address or telephone number if needed for follow-up.
A statement that you have a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
A statement that the information is accurate and that you are the copyright owner or are authorized to act for the owner.
A physical or electronic signature of the copyright owner or authorized agent.

Note on Simplifier's design: Simplifier renders a cleaner reader-view of email content on the user's own device, using parsing logic shipped with the extension. We do not host, store, or serve user email content from our servers. As a result, takedown of email content itself is generally not technically possible from our end — the content remains on the user's email provider (e.g., Gmail or Outlook). Complaints about that content may be more appropriately directed to those providers. If you believe Simplifier's own software, marketing copy, screenshots, or website content infringes your copyright, please follow the procedure above.

Please do not submit a complaint unless you have a good-faith basis for believing infringement has occurred. We may request additional information needed to evaluate it.

2. Response to a complaint

We may investigate, request more information, restrict access to material we control, or take other action we reasonably consider appropriate. If material you provided is removed or restricted, you may ask us to reconsider by identifying the material, explaining why the action was a mistake, and providing your contact information and signature.

3. Copyright contact

Send copyright complaints and reconsideration requests to Vice Robotics LLC at [email protected] with “Simplifier Copyright Complaint” in the subject line.

4. Changes

We may update this policy from time to time. We will post the updated policy with a new "Last updated" date.

5. Other intellectual-property concerns

For trademark, patent, or another intellectual-property concern, email [email protected] with details.