Terms of Service
Last updated: May 24, 2026
Draft for attorney review. This is a template prepared as a working draft. Not legal advice. Have a licensed attorney review and adapt before publishing — especially Sections 13 (Disclaimers), 14 (Limitation of Liability), and 17 (Dispute Resolution / Arbitration / Class Waiver).
Effective date: May 24, 2026
Last updated: May 24, 2026
These Terms of Service ("Terms") are a binding agreement between Vice Robotics LLC, a Florida limited liability company ("Vice Robotics," "we," "us," or "our") and you ("you" or "User"). They govern your access to and use of the Simplifier browser extension, the Simplifier add-in for Outlook, the website at emailsimplifier.app, and any related software, content, or services we offer (collectively, the "Service").
By installing, accessing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. Eligibility
You may use the Service only if you are at least 18 years old (or the age of majority in your jurisdiction) and capable of forming a binding contract. By using the Service, you represent that you meet these requirements.
The Service is not directed to children under 13 and is not intended for users under 16 in the EEA or UK.
2. Your account
To access certain features, you must sign in with your email through our authentication provider. You are responsible for:
- Maintaining the security of the email account you use to sign in.
- All activity that occurs under your account.
- Notifying us promptly at [email protected] if you suspect unauthorized access.
You may not share your account with anyone else. If you exceed your plan's device limit, additional devices may be denied access until you remove a device or upgrade.
3. License to use the Service
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use the Service for your personal or internal business purposes.
You may not:
- Copy, modify, distribute, sell, lease, rent, or sublicense any part of the Service.
- Reverse engineer, decompile, or disassemble any part of the Service except to the extent applicable law expressly permits.
- Remove or alter any proprietary notices.
- Use the Service to build a competing product or to train machine-learning models without our prior written consent.
- Use the Service in violation of our Acceptable Use Policy.
All rights not expressly granted are reserved by Vice Robotics LLC.
4. How Simplifier works
Simplifier reads the email thread you are currently viewing in supported webmail or email clients (currently Gmail Web and Outlook Web on Google Chrome, with additional surfaces planned) and renders a cleaner version of it in an overlay on the same page. Email content is processed locally on your device and is not transmitted to Vice Robotics servers. See our Privacy Policy for full details.
You are responsible for using the Service only with email accounts and content that you are authorized to access. Using Simplifier in violation of any third-party agreement, including the terms of your email provider or employer's IT policies, is your responsibility.
5. Subscriptions and payment
5.1 Plans
The Service may be offered as a Free plan and one or more paid plans (collectively, "Pro"). Plan features, including device limits and supported surfaces, are described on our website and may change from time to time.
5.2 Billing
Paid subscriptions are billed in advance on a recurring basis (monthly or annual, as selected) through Stripe, Inc. By providing payment information, you authorize us and Stripe to charge the applicable fees, plus any applicable taxes, to your selected payment method on each renewal date until you cancel.
5.3 Renewal
Subscriptions automatically renew at the end of each billing period at the then-current rate unless you cancel before the renewal date. You can manage and cancel your subscription at any time through the Stripe Customer Portal accessible from the Account page.
5.4 Price changes
We may change subscription prices for new billing periods. We will provide at least 30 days' notice by email before any price change takes effect. If you do not agree to a price change, you may cancel before the next renewal.
5.5 Refunds
All fees are non-refundable except where required by applicable law. If you cancel a paid subscription, you will retain access to Pro features through the end of your current billing period and will not be charged again. We do not provide partial refunds for unused portions of a billing period.
If you live in a jurisdiction with mandatory withdrawal or cooling-off rights (for example, EU/UK consumers), you may have additional rights to cancel and receive a refund. To exercise such rights, email [email protected] within the applicable statutory period.
5.6 Taxes
Listed prices are exclusive of taxes unless otherwise stated. You are responsible for all applicable taxes, levies, or duties imposed by taxing authorities.
5.7 Free trials
If we offer a free trial, you will be charged the applicable subscription fee at the end of the trial period unless you cancel before then. Trial terms will be disclosed at the time of sign-up.
6. Availability and changes
We may change the Service from time to time as we improve parsing accuracy, accessibility, browser compatibility, and supported email clients. Some features may be labeled as beta, preview, or coming soon, and we may modify or discontinue them at any time without liability.
The Service is provided to you over the internet. We do not guarantee uninterrupted or error-free operation. We may suspend the Service for maintenance, security, or operational reasons.
7. User content and feedback
The Service does not store user content on our servers. However, if you choose to send us screenshots, redacted email fixtures, or other materials for support or product-improvement purposes, you grant Vice Robotics a worldwide, royalty-free, non-exclusive license to use those materials solely for the purpose of providing and improving the Service.
If you provide feedback, suggestions, or ideas about the Service ("Feedback"), you grant Vice Robotics a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use the Feedback for any purpose, without compensation or attribution to you.
8. Third-party services
The Service relies on third-party services including Stripe (payments), WorkOS (authentication), and Cloudflare (hosting). Your use of those third-party services is subject to their own terms and privacy policies. We are not responsible for third-party services.
9. Intellectual property
The Service, including all source code, designs, content, trademarks, and other proprietary materials, is owned by Vice Robotics LLC and protected by U.S. and international intellectual property laws. "Simplifier" and the Simplifier logo are trademarks of Vice Robotics LLC.
Open-source components included in the Service are governed by their respective licenses, available on request.
10. Copyright complaints (DMCA)
If you believe content available through the Service infringes your copyright, please follow the procedure in our DMCA / Copyright Policy.
11. Termination
11.1 By you
You may stop using the Service and uninstall the extension at any time. You can cancel a paid subscription through the Stripe Customer Portal.
11.2 By us
We may suspend or terminate your access to the Service, in whole or in part, at any time and for any reason, including if we reasonably believe you have violated these Terms or the Acceptable Use Policy, or if we are required to do so by law. Where practical, we will provide advance notice.
11.3 Effect of termination
On termination, the licenses granted to you under these Terms end immediately. Sections that by their nature should survive termination — including Sections 7 (Feedback license), 9 (IP), 13 (Disclaimers), 14 (Limitation of Liability), 15 (Indemnification), 17 (Dispute Resolution), and 18 (General) — will survive.
12. Export, sanctions, and government use
You may not use the Service in violation of U.S. export-control or sanctions laws. You represent that you are not located in, ordinarily resident in, or a national of any country or region subject to comprehensive U.S. sanctions, and that you are not on any U.S. or other applicable government list of restricted parties.
If you are a U.S. government end user, the Service is "commercial computer software" and "commercial computer software documentation" as defined in FAR 12.212 and DFARS 227.7202.
13. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS, AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VICE ROBOTICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.
WE DO NOT WARRANT THAT: (a) THE SERVICE WILL MEET YOUR REQUIREMENTS; (b) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (c) DEFECTS WILL BE CORRECTED; OR (d) THE PARSING OR RENDERED OUTPUT WILL BE ACCURATE OR COMPLETE FOR ANY GIVEN EMAIL THREAD.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THESE DISCLAIMERS MAY NOT APPLY TO YOU. IN THAT CASE, ANY IMPLIED WARRANTIES THAT CANNOT BE DISCLAIMED ARE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
14. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
(a) IN NO EVENT WILL VICE ROBOTICS LLC, ITS MEMBERS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
(b) IN NO EVENT WILL VICE ROBOTICS' TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF (i) THE AMOUNT YOU PAID VICE ROBOTICS FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY, OR (ii) ONE HUNDRED U.S. DOLLARS (US $100).
(c) THE LIMITATIONS IN THIS SECTION APPLY TO ALL CLAIMS, WHETHER BASED IN CONTRACT, TORT, STATUTE, OR ANY OTHER THEORY.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE MAY NOT APPLY TO YOU IN FULL. NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED BY APPLICABLE LAW.
15. Indemnification
You will defend, indemnify, and hold harmless Vice Robotics LLC and its members, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service in violation of these Terms; (b) your violation of any applicable law or any third-party right; or (c) any email content or other material you submit to us in connection with support.
16. Governing law
These Terms and any dispute arising out of or related to them or the Service are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
17. Dispute resolution
Attorney review strongly recommended for this section. Arbitration and class-action waivers face specific consumer-protection rules in many jurisdictions. The clauses below are a starting point only.
17.1 Informal resolution
Before filing a claim, you agree to try to resolve the dispute informally by emailing us at [email protected] with a description of the dispute and the relief you seek. We will try to resolve the dispute within 60 days.
17.2 Binding arbitration
If we cannot resolve the dispute informally, any dispute, claim, or controversy arising out of or related to these Terms or the Service (a "Dispute") will be resolved by binding arbitration administered by JAMS under its Streamlined Arbitration Rules, except as modified by these Terms. The arbitration will be conducted in Miami-Dade County, Florida (or remotely at the claimant's election, if the JAMS rules allow). The arbitrator's award will be final and may be entered as a judgment in any court of competent jurisdiction.
17.3 Class-action waiver
To the maximum extent permitted by law, you and Vice Robotics agree that any Dispute will be resolved only on an individual basis, and not as a class, collective, consolidated, or representative action. If a court or arbitrator determines that this waiver is unenforceable as to a particular claim, that claim will be severed and may proceed in court while the remaining claims proceed in arbitration.
17.4 Exceptions
Either party may bring an action for injunctive or equitable relief in court to protect intellectual property rights, and either party may bring a qualifying claim in small-claims court in lieu of arbitration.
17.5 Opt-out
You may opt out of the arbitration agreement and class-action waiver by emailing [email protected] within 30 days of first accepting these Terms with the subject line "Arbitration Opt-Out." Your opt-out will not affect any other provision of these Terms.
18. General
Entire agreement. These Terms, together with the Privacy Policy, Acceptable Use Policy, Cookie Policy, and DMCA Policy, are the entire agreement between you and Vice Robotics regarding the Service and supersede any prior agreements.
Changes. We may update these Terms from time to time. If we make material changes, we will provide notice by email or through the Service at least 14 days before the change takes effect. Continued use after the effective date constitutes acceptance. If you do not agree, you must stop using the Service.
Severability. If any provision of these Terms is held unenforceable, the remaining provisions will remain in effect.
No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
Force majeure. We are not liable for any failure or delay caused by events outside our reasonable control.
Notices. We may give notice by posting on the Service or by emailing the address associated with your account. You must give notice to [email protected].
Headings. Section headings are for convenience only and do not affect interpretation.
19. Contact
Vice Robotics LLC
15414 SW 25th Terrace
Miami, Florida 33185
United States
Email: [email protected]
Phone: +1 (305) 492-2854
Draft prepared as a template for attorney review. Not legal advice.